Política de reembolso
Refund policy
We hope you love everything you receive from Mengbula. If for any reason you're not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused, unworn, and in original condition
- Returned in original packaging (when applicable
- Accompanied by proof of purchase
Items marked as Final Sale are not eligible for return.
We reserve the right to refuse returns that do not meet these requirements.
How to Start a Return
To begin the return process, please submit a request through our Returns Form. Once submitted, our team will review your request and respond within 48 hours with approval and return instructions.
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. You may be asked to provide photos of the item and packaging so we can assess the issue and assist you efficiently.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. In such cases, we will cover or reimburse reasonable return shipping fees.
Refunds
Once your return is received and inspected, approved refunds will be processed to your original payment method. Processing times may vary depending on your payment provider, but are typically completed within 5–10 business days after approval.
Exchanges
At this time, we may offer exchanges for select items depending on availability. Please contact us to confirm eligibility.
Contact
If you have any questions about returns, please contact our support team. We’re happy to help.